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FAQ
 

Are these brand new patches (not included in the synth I purchased)?

Yes — Ultimate Patches are fresh new premium patches, completely different from the factory patches that shipped with your synth. Not only that, but each synth's Ultimate Patches are unique with all new sounds.

I'm having trouble getting the patches loaded into my synth. What should I do?

We've tested the patches to ensure smooth installation, so failed installs are almost always caused by overlooked / misread instructions or out-of-date synth firmware / computer misconfiguration. Here are the usual fixes:

  • Take a second (and third!) look thru the install manual in case you missed or misread a step. Make sure you do the install steps in the same order as in the manual.
  • Update your synth to the firmware version (and USB driver, if stated) mentioned in the install manual.
  • Update the synth's patch librarian (if there is one mentioned in the manual) to the version number mentioned in the install manual.
  • Try a different usb cable, as some are manufactured poorly or are outdated or damaged, causing random issues.
  • If you've done all above and still are having trouble, please contact support and we'll help get you up and running.

How can I download the patches once purchased?

No account or registration is required to download our patches – the download link comes up at the end of Paypal checkout. If you missed the download link for any reason, or if you need to download your patches again in the future, simply contact us via our Support page and we'll email your patches to you within 24 hours, 365 days a year.

Are the sequences from your YouTube patch demo video included?

Most of the performances in our demo videos are recorded live and played by hand, not sequenced. That said, our Minilogue patches contain the all sequences heard in the video. As well, occasionally you'll find a few sequences included in some of our other synth patch sets.

Is there a difference between "Synth Patches", "Synth Presets" and "Synth Sounds"?

No. When we say "Presets", "Patches" or "Sounds" on this site, what we mean is: fresh new patches from Ultimate Patches. "Presets" used to mean "the factory sounds included in a synth", but has evolved to also mean ANY patches such as Ultimate Patches.

What are the patch installation requirements?

Installation is straightforward (we include an Easy-Install manual) via usb cable from your PC/Mac to your synth (although some previous-century synths install via a MIDI IN port instead of USB). You can download any of our patch install manuals (pdf) and read before purchase –there's a link to the pdf manual on every product page.

Can I contact you with pre-purchase or post-purchase questions?

Absolutely! If your question is not answered in this FAQ, You can contact us with any questions via our Support page. We'll get back to you within 24 hours, 365 days a year!

What preset pack is Ultimate Patches releasing next?

Future and past releases are listed here.

How can I contact Ultimate Patches with other questions, comments, if I lost my patches, or for anything else?

We're here to help and value your business and enjoyment! Please contact us via our Support page, and we'll help you within 24 hours.

What is included in the purchase?

Your digital download includes:

  • Your set of Ultimate Patches
  • Easy-Install manual (PDF)
  • Printable patch list (PDF)
  • Support Contact Information

Do you include patch sheets for your patches?

We provide a patchlist (list of patch names) with your download. However, printable patch sheets that show the values of each patch parameter are not usually included.

How do I know Ultimate Patches is a reputable company?

Seen in Electronic Musician, Korg.co.uk, Synthtopia.com, FutureMusic Magazine, Synthanatomy.com, Keyboard Magazine, SonicState.com, Matrixsynth.com, IK Multimedia.com and others, we've consistently released high-quality premium patch packs here on ultimatepatches.com since 2017. We respond to support requests quickly and effectively within 24 hours, so don't hesitate to contact us at any time, 365 days a year!

I found someone selling/sharing Ultimate Patches outside of ultimatepatches.com / Ultimate Patches Ebay store.

Ultimate Patches are only sold on ultimatepatches.com. Report it to us, please. We will not let the pirate know it was you who reported it to us. It's much appreciated, as selling patches is how we put bread on our table and it's how we continue to exist. Thank you so much!

Why do you turn off commenting on some of your YouTube videos?

Our customers are typically very happy with Ultimate Patches and comment favorably in posts - but there are also bad actors who spam or post misinformation to try to damage our reputation. We don't want to help give them a voice, because we've worked hard to get where we are!

What are Ultimate Patches Cash-Back Rewards?

When you buy 2 or more Value Bundles on the same day, you can get Cash-Back Rewards. Here's the details.

I lost my patches in a catastrophic computer crash, etc. Help!

No problem! Just contact us via our Support page and we'll email your patches to you typically on the same day, usually within 2 hours.

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