Are these brand new patches (not included in the synth I purchased)?
Yes — Ultimate Patches are fresh new patches, completely different from the factory patches that shipped with your synth.
Are the sequences from your YouTube patch demo video included?
Most of the performances in our demo videos are recorded live and played by hand, not sequenced. That said, our Minilogue patches contain the all sequences heard in the video. As well, occasionally you'll find a few sequences included in some of our other synth patch sets.
Is there a difference between "Synth Patches", "Synth Presets" and "Synth Sounds"?
No. When we say "Presets", "Patches" or "Sounds" on this site, what we mean is: fresh new patches from Ultimate Patches. "Presets" used to mean "the factory sounds included in a synth", but has evolved to also mean ANY patches such as Ultimate Patches.
What are the patch installation requirements?
Installation is straightforward (we include an Easy-Install manual) via usb cable from your PC/Mac to your synth (although some previous-century synths install via a MIDI IN port instead of USB). You can download any of our patch install manuals (pdf) and read before purchase –there's a link to the pdf manual on every product page.
Can I contact you with pre-purchase or post-purchase questions?
Absolutely! If your question is not answered in this FAQ, You can contact us with any questions via our Support page. We'll get back to you within 1-12 hours, 365 days a year!
I'm having trouble getting the patches loaded into my synth. What should I do?
We've tested the patches to ensure smooth installation, so failed installs are usually caused by overlooked / misread instructions or out-of-date synth firmware. Here are the usual fixes:
What preset pack is Ultimate Patches releasing next?
All future and past releases are listed HERE.
How can I contact Ultimate Patches with my questions, comments, if I lost my patches, or for anything else?
We're here to help and value your business and enjoyment! Please contact us via our Support page, and we'll help you within 12-24 hours.
What is included in the purchase?
Your digital download includes:
Do you include patch sheets for your patches?
We provide a patchlist (list of patch names) with your download. However, printable patch sheets that show the values of each patch parameter are not usually included.
How to I receive the patches once purchased?
During the end steps of PayPal checkout, you will be provided with a link to your download. If you missed the link for whatever reason, just contact us via our Support page and we'll email your patches to you within 1-12 hours, 365 days a year.
How do I know Ultimate Patches is a reputable company?
We've been seen in Electronic Musician, FutureMusic Magazine, Keyboard Magazine, Sonic State, MatrixSynth and others. We've been providing quality patches via ultimatepatches.com and our Ebay store for years. We respond to support requests quickly and effectively, and have a 100% positive feedback rating on Ebay. We're here to answer your inquiries and typically reply within 12-24 hours, so don't hesitate to contact us at any time.
I found someone selling/sharing Ultimate Patches outside of ultimatepatches.com / Ultimate Patches Ebay store.
Ultimate Patches are only sold on ultimatepatches.com and our Ultimate Patches store on Ebay sites. Report it to us, please. We will not let the pirate know it was you who reported it to us. It's much appreciated, as selling patches is how we put bread on our table and it's how we continue to exist!
Why do you turn off commenting on some of your YouTube videos?
Our customers are typically very happy with Ultimate Patches and comment favorably in posts - but there are also bad actors who spam or post misinformation to try to damage our reputation. We don't want to help give them a voice, because we've worked hard to get where we are!
What are Ultimate Patches Cash-Back Rewards?
When you buy 2 or more Value Bundles on the same day, you can get Cash-Back Rewards. Here's the details.
I lost my patches in a catastrophic computer crash, etc. Help!
No problem! Just drop a line via our Support page and we'll email your patches to you nearly always on the same day.